Booking Information, Terms & Conditions

Thank you for your interest in Canal Views.
Please read the following information, terms and conditions carefully to help you get the most out of your holiday.

Booking rules and property tips

Adaptors

Adaptors for international electrical appliances are available to use during your stay.  Please note that in Australia we have 240V power.

Babies and infants

We have a portacot with sheets, a high chair and a baby bath to help minimise what you need to pack from home. All you will need to bring is baby’s blanket, pillow and favourite toy.

BBQ

The BBQ is an absolute winner to cook on, especially on those summer nights.  We ask that you leave the BBQ clean or our cleaner will charge an extra fee which we will have to on-charge back to you.

Beach towels

You will find a basket of beach towels in the laundry for you to use.

Boats and Trailer parking

7.5m boats can be tied up to our jetty.

The Mandurah council do not allow trailer parking in the streets, and you will get fined.  We suggest you put the trailer in the garage and park your car on the street.

Alternatively, there is cheap, safe and secure trailer storage located 10 minutes from the house, open every day of the year called Storage Town. Contact Alan on 0415 425 206 for advance bookings.

Broadband wireless

Wireless broadband is available at Canal Views.

Cancellation and refund policy

  • Greater than 14 days – 100% refund
  • 8-14 days – 50% refund
  • 7 days or less – no refund

Car parking

Parking is available in the double carport and visitor parking bays on the street.  The visitor parking bays are not exclusive to Canal Views and are “first in, first served” for the entire street.

Check-in and Check-out times

Check-in is at 3pm and check-out is at 10.00am. 

Contact / more information

If you need anything before, during or after your stay, please email us on info@nullcanalviews.com.au.

Damage or theft

Prior to staying at Canal Views, you will be required to pay a security deposit via a credit card hold. The form will be emailed to you prior to your stay for you to download, complete and return the form to info@nullcanalviews.com.au.

You will be charged for any damage caused to the property during your stay.  Theft will be reported to the police and you will be charged a replacement fee and may be prosecuted.

We know accidents happen so please let us know if you break anything during your stay.

 

 

Hair dryer

There is a hair dryer for your use in the main bathroom.

Housekeeping

We don’t provide a housekeeping service during your stay.  If you require additional linen or housekeeping service during your stay, this can be arranged with notice and is subject to availability.  Please note there will be an additional charge of $185 if you require an extra cleaning service during your stay with us.

A washing machine, washing powder and cleaning equipment is available for your use.

Note that our cleaners do not clean on weekends or public holidays.

Ironing board

An iron and ironing board is provided.

Jetty

The jetty can cater for a 7.5m boat. 

Kayaks

We have provided two adult and two children kayaks underneath the jetty for those with an adventure streak. 

It is not compulsory in Western Australia to wear a life-jacket, but we do recommend that you use one. We do not provide life-jackets for guests. Anaconda Mandurah sell a wide range of life-jackets if you do not have one.

Keys

You will be provided with two sets of keys for your stay.  If you lose a set, we will charge you a $50 replacement fee.

No noise and no party policy

For the comfort of local residents, we respectfully request that you protect the ambience of the area and experiences of other residences by embracing our “No Excessive Noise Policy”, especially on the deck.  Please note, late night noise and parties are NOT permitted under any circumstances.

We have a strong community in Piccolo Place that is committed to maintaining the beautiful waterway ambience, and neighbours have been known to call police on breaches of our “No Excessive Noise Policy”.  If this occurs, you may be evicted from your holiday stay with no reimbursement. 

Pets

No pets are permitted, except for Guide Dogs.  Your co-operation is appreciated.  An additional cleaning fee may be applied if the cleaners notice pets have been at the property

Schoolies / Leavers

We do not accept bookings from schoolies or leavers.  Canal Views is a quality accommodation that has been set up with quality furnishings to be enjoyed by families and couples.

Security

Canal Views has a security light and security cameras at the front and rear of the property for your safety and to protect the property.  This is live, but footage is only reviewed by us should an issue occur. The front door and back sliding door have deadlocks that can be locked from inside. All windows are key locked for your safety.

Smoking

Smoking is not permitted in any indoor areas.  A cleaning fee (minimum $185) will be charged if it is found that you have been smoking inside.  Ashtrays and buckets are provided outside on the deck area for your convenience.